on 27-01-2023 17:22. Try the automated service status number 0800 561 0061 to check for any faults in your area. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. Manage Your Account. Vonage 2nd line. on 30-09-2022 14:24. Virgin Phone Switchover. When ordered it didn't say anything about needing a VM wall socket. 24-03-2021 05:06 PM. I don't work for Virgin Media. i received an installation kit for my broadband but my property. we're glad you're. I don't see a virgin media wall socket. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Go back to normal router mode as soon as the test is done. Browse Virgin Media Virgin Media Community. Post. I'm very sorry you don't have the wall socket. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. He was going door to door. 0 Kudos Reply. ^Martin. Switched On Families. It probably goes into another room in the house. The Openreach sockets do not work for Virgin Media. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. How do I book an engineer to come out - 5345632. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Broadband Deals. Follow these steps to install your virgin Media Broadband, TV and Phone service. The internal wall boxes are mostly oblong. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. The box and cables may have been removed by the previous occupiers. Hi @bingoman000. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. kkd1. The problem is the Hub is in my Study and the - 4964746. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Vonage 2nd line. Bits and bytes. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Security matters. No, the ethernet cable is for a wired device if you have one. So yes, following many takeovers, this is now your Virgin Media connection. Explain what needs to be done and book an engineer visit. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Hi I have ordered a quick start kit and don't have a virgin media wall socket. If possible, I would like to get rid of this rather ugly white. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. - 5156775. When phone connected to the wall socket, no dial. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. However, I do not have any of the specified wall sockets available. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I moved house with my family and we wanted to move to Virgin Media. Turn on your TV and get connected. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I have been given other details for the account such as the account number/area code and. Need to contact Virgin Media Customer. This so calle. 1 ACCEPTED SOLUTION. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 0 Kudos Reply. Hi there , welcome to our forum and thanks for your post. Virgin Media Community. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Switched On Families. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Had arranged self-install as per suggestion from VM. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. I'm a Very Insightful Person, I'm here to share knowledge. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Browse Virgin Media Virgin Media Community. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. I don't work for Virgin Media. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Managing Your Account - Cable. The openreach socket can take a landline cable or an ethernet cable. Options. No internet, unfortunately. I've selected self installation and have realised I have no vm wall socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Browse Virgin Media Virgin Media Community. The phone number doesn't connect you. I don't work for Virgin Media. I just got Virgin Media kit and read all information carefully and checked - 5200805. . Grab the adapter we provided and plug it. I end up calling and the person on the phone said its been - 5401028. The block box on second picture is an amplifier for terrestrial TV. Bits and bytes. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817 Browse Virgin Media Virgin Media Community TV on the go. I guess your options are seek approval, be dumb and have install or change providers. Virgin offers self-install to properties that have recently had a service. Manage Your Account. Plug into the Virgin Media wall socket. Stay safe online. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Security matters. I only found an openreach mastersocket 5c in the flat. Step 3 - Label the box – a letter came with the. Stay safe online. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I don't work for Virgin Media. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Follow these simple installation steps for your Virgin Media home phone set up. 68K; 345; 502; Alex_RM. Account - Mobile. a week ago. on 08-01-2023 20:46. If you can get Quickstart, you can choose one of two delivery options. We have the quickstart pack but sadly cannot get broadband set up and working. Sign in . Browse Virgin Media Virgin Media Community. I don’t seem to have a Virgin Media Wall socket in my house. Hi enteen18, thanks for posting and welcome back to our community. I have my original wall box still that has the CableTel logo. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. - 5250024Options. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Security matters. James-30 wrote: ». Hi team. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Got my virgin media self install kit but I don't have a virgin socket. There is a cable coming from outside into my - 5368947. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. The other is marked TV, & this is used for TV & Broadband. All forum topics; Previous topic; Next topic; 1 REPLY 1. Stream from Virgin Media. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. 0 Kudos Reply. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. All the wall sockets I can see are for BT. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Tudor. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Failing this. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. Mobile Your Account. ThanksHi , Thank you for your post and welcome to our community forums. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. - 5156775. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. The wall socket I have within my home does not appear to be working. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I'm a Very Insightful Person, I'm here to share knowledge. VM BB TV Landline. Stay safe online. Manage Your Account. Forum Team Options. No virgin media wall socket mattz1106. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I'm a Very Insightful Person, I'm here to share knowledge. I have looked everywhere but can't seem to find one. One of them was Telewest. Looks like the pin has come out from an old termination cap. Being connected to the internet is one of the most important modern essentials in 2022,. Hello sophieboulter1. I wanted. I'm here to share knowledge, I don't work for Virgin Media. 0. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Getting Connected with Virgin Media is easy when you have a wall socket. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. We're here to help. Or you may be quicker than average! You won’t be involved the whole time. All forum topics; Previous topic; Next topic; 1 REPLY 1. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media; My Virgin Media;. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Internet connectivity is one of the most. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Some of the cables hanging out the wall were cut off after the house improvements. Get the Hub ready by connecting the wires. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. You won't be able to convert as Virgin Media use a different infrastructure network to BT. No, any cables within the house can be touched as much as the householder wants to touch them. Live TV uses co-ax cables. log into hub3 - 192. . Back a step. I can only find the TV socket. Plug the cables into the Hub. Can you help? - 5401771 BrowseHi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Re: No Virgin media wall socket. VM BB TV Landline. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Get the Hub ready by connecting the wires. those who understand binary and those. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Please help. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. Sign in . Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Stay safe online. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. The cable going in will be a double. . Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. com on 15-02-2022 10:03. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. . com email address to different Virgin account. I’m annoyed because I actually had a virgin sales person in my house. Browse Virgin Media Virgin Media Community. Home Phone. I have looked everywhere but can't seem to find one. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Learn more. I don't work for Virgin Media. 0 Kudos Reply. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Or a VM person will sort it for you when they get here in a day ot two. I'm here to share knowledge, I don't work for Virgin Media. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Whichever is the most suitable. Explain what needs to be done and book an engineer visit. Awful first impressions of Virgin Media. Call the pre-installation and delivery team on 0800 052 1734. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 2: Seeker. Please there is no virgin media wall socket and I don't know how to go about the installation. Tudor. Actually it is not a box it is just a cover to cover up the splitter behind it. Connect the Hub’s power cable with the blue tab. - 5250024 Don’t have virgin media wall socket. My pc is uptaris with my wife card i get about 300-400. 2: Internet connection, via your homehub, for all online functions. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Look for an omnibox on the outside of your property and try and trace the cable. Networking and WiFi. Has anybody ripped thes out and not disturbed the internet phone. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You will only have been sent a QuickStart pack if the premises previously had VM. The only wall boxes are old NTL boxes with TV and FM connections. There is a long wire and plastic boxes. This is designed to push over the existing screw connector the outlet has. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Browse Virgin Media Virgin Media Community. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Don’t plug the power cable into a plug socket yet. QuickStart, set up and connections. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Joining in Options. Browse Virgin Media Virgin Media Community. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. Forum; Apps. Even sitting in the room above the router, the WiFi was dreadful. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Please help. Call the Pre-installation and delivery team on 0800 052 1734. I've had a quickstart and they sent it but there is no previous virgin connection. My Virgin Media App. How do I book one? - 5404317. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Phone. Virgin Media; My Virgin Media. Browse Virgin Media Virgin Media Community. 168. Broadband. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Home Phone. I only found an openreach mastersocket 5c in the flat. I only have a BT master socket, and then a TV aerial socket. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. I can’t push - 5368162. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. The box and cables may have been removed by the previous occupiers. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Is it necessary to plug the cable to socket for having wifi, if so what can I. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. When im connected via lan from MB to Router i get 900mb to 1000mb. Second, you'll likely need a manned installation for your VM services. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. on 01-12-2022 11:22. Vonage 2nd line. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Has anyone had the same problem?Best to have the excess somewhere tucked away if possible. It is really quite simple. Plug the cables into the hub. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. You have at least tested the ringing capacitor issue in the diagnostic process. I recently got Virgin broadband installed. Phone. Then push the connector VM have provided over the screw thread. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Tudor. I’ve just lived into my new house and received my Virgin box. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . New Install Assistance. Manage Your Account. The cable fits in the socket shown in the image attached. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Also there will be an external, often brown, omnibox. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Should I cancel and request an engineer to install. This is designed to push over the existing screw connector the outlet has. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. That is the way I want it to stay. 1: Co-ax cable carrying live broadcast TV channels. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I can only find the TV socket. Re: No wall socket. I am trying to set up our wifi. The metal box in photo 3 looks like a likely contender. You’ll leave the Hub alone for 10 minutes. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. But I have no Virgin Media Wall socket in my - 5383603. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. 1 Kudo Reply. There is no way I can insert the isolator cable into the - 5223924. 6. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. I need to arrange for an engineer. . Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. That looks like a Sky dish cable. Phone. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't work for Virgin Media. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tudor. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. My Virgin Media App.